Refund policy

Return & Refund Policy

Last Updated: [Date]

At Vortex , we want you to be happy with your purchase. Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return within [7/10/15] days of receiving your order, subject to the conditions below.

To be eligible for a return:

The product must be unused and unworn.
The product must be in its original condition.
Original tags, labels, packaging, and accessories must be intact.
The product must not have been washed, altered, damaged, stained, or exposed to perfume/deodorant.
The product must be returned with the original invoice/order information.
The return request must be submitted within the applicable return period.

2. Non-Returnable Products

For hygiene, customization, or other applicable reasons, certain products may not be eligible for return.

These may include:

Customized or personalized products
Altered products
Products made specifically according to customer measurements
Products marked as “Final Sale” or “Non-Returnable”
Products damaged after delivery due to customer use
Products without original tags or packaging
Products returned after the applicable return period

3. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, contact us at [Support Email/WhatsApp] as soon as possible.

Please provide:

Order number
Clear photographs/videos of the product
Photographs of the packaging and shipping label
Description of the issue

We will review the request and, where applicable, arrange a replacement, exchange, refund, or other appropriate resolution.

4. Return Shipping

For customer-initiated returns due to change of mind, size preference, or similar reasons, [Vortex] will bear the return shipping cost, subject to the specific conditions communicated at the time of approval.

For products that are damaged, defective, or incorrectly shipped by us, we will provide an appropriate resolution subject to verification.

5. Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed to the original payment method or through another permitted method.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

6. Partial Refunds

Where applicable, we may issue a partial refund if the returned product does not meet the required return conditions or has suffered a reduction in value due to customer handling beyond what is reasonably necessary to inspect the product.